FAQ – Frequently Asked Questions

What is the condition of the items?

Every item is checked, cleaned, and its condition described before shipping. Signs of wear are indicated in the item description where possible. New items are in their original packaging, provided they are offered as new or sealed.

What does CIB mean?

CIB stands for "Complete in Box." This means that the item is sold with its original packaging and the specified scope of delivery, for example, with case, disc/cartridge, and manual.

Important: The exact scope of delivery is always stated in the respective product description.

How long does shipping take?

Orders are usually processed within 1–2 business days.

Delivery time is generally:

Germany: 1–3 business days
Austria: 2–5 business days

Shipping is done with DHL including tracking.

What does shipping cost?

Germany: €4.50

For orders over €30, shipping within Germany is free.

Austria: €13.99

For deliveries to Austria, the shipping costs shown in the order process apply. We currently do not offer free shipping to Austria.

Can I return items?

Yes. Consumers have the statutory right of withdrawal in accordance with our cancellation policy. The statutory withdrawal period is 14 days.

Additionally, we offer a voluntary free return within 30 days of receiving the goods.

Can I sell games or consoles to you?

Yes. Through our purchase section, you can offer us video games, consoles, accessories, or Pokémon products.

Please contact us via the contact form or by email.

What payment methods are available?

The available payment methods are displayed during the order process.

Depending on availability, PayPal, Klarna, credit card, Apple Pay, Google Pay, and other payment methods may be offered.

Are the product images real?

We use our own product photos whenever possible. For individual items, sample images, example images, or reused images may be used.

The information in the respective product description and the scope of delivery mentioned therein are always decisive.